User Privacy Policy for Luceco Platform
Overview:
We will take security measures to protect your personal information according to the General Data Protection Regulation (GDPR) issued by European Union. You can delete your personal information at
any time.
If you do not agree with this privacy policy, you will not be able to use the Luceco Platform App.
Luceco plc is the operator of Luceco Platform App (hereinafter referred to as “the App” or “we”). This privacy statement (hereinafter referred to as
“this statement”) explains how the App collects and processes your personal and private information to enable the access and control of smart home products, and outlines the commitment of privacy protection by the App.
This statement might be subject to updates or changes in accordance with the conditions of information processing. Please read, understand and agree to this statement or any other supplementary statements before submitting your personal or private information in the App.
This statement includes:
We need to collect the following types of personal information / permissions to provide a complete product experience
We collect the following information and permissions following the criteria of minimal data collection with your consent:
Device information
Device name, type, icon, brand, model and MAC address.
Data generated from normal use of functions Remote templates.
Phone language
The App will display language according to the phone language setting to fit your language preference.
Phone OS / version
If the App encounters a problem, the App will collect your phone information (phone model, OS and version) to help identify and resolve the issue.
How we collect personal information
We will explain in detail the conditions of collecting, using and protecting information for your better understanding of how your personal information will be processed. All our actions strictly follow the General Data Protection Regulation (GDPR) issued by European Union.
We do not collect your data which may reveal personal race or its source, political opinion, religion/philosophical belief, labour union membership, personal gene identification, biological data, or data related to health, sexual life or sexual orientation. We do not collect personal data of users under the age of 16 without permission from their legal guardians. If you are under the age of 16, you will need to get permission from your parent or other legal guardian before using the App and products.
We have removed third party SDKs not necessary for current products to prevent your personal information from being shared with unknown sources.
Your rights
To delete your data stored on the cloud please email to technical.support@luceco.com. This action will also delete any synced data with third party operators.
You can email technical.support@luceco.com to ask us to delete your account, and all personal data on the cloud will be also deleted. You have the right to delete your account and personal data at any time.
You have the right to know the conditions of data collection including your consent to upload data to the cloud.
How we protect your personal information
Predictive security measures in physical isolation, technical and legal manners are taken in this App to protect your personal information from corruption and data attacks.
A data protection officer (DPO) is assigned with contact email: technical.support@luceco.com
If your personal data is leaked, we will report this
to you within 72 hours. Remedial measures will be taken immediately and reported to you. If we are unable to report the situation within 72 hours to you, we will explain the reason for this delay in a subsequent report.
We will periodically update the measures for data protection including but not limited to data encryption and physical measures. We may inform you of other updates depending on the conditions.
How We Use The Information We Obtain
Upon your consent, we may use your personal data for the following purposes:
to create your account and identify users of the Platform Commissioning
(Article 6.1 (b) of the GDPR):
type of personal data: [email, name, company name],
to verify your email and that you have accepted the Terms of Use (Article 6.1 (b), (f) of the GDPR)
type of personal data: [email],
to provide technical support (i.e. diagnose technical and service problems) and respond to your requests, questions and comments
(Article 6.1 (b) of the GDPR):
type of personal data: [email, name, company name],
to perform processing data concerning payments for lighting devices commissioning
(Article6.1 (f) of the GDPR):
type of personal data: [email, name, company name, company address] ],
to perform accounting, auditing, billing, reconciliation and collection activities
(Article 6.1 (f) of the GDPR):
type of personal data: [email, name, company name, company address,],
to protect against, identify and prevent fraud and other criminal activity, claims and other liabilities
(Article 6.1 (a), (f) of the GDPR):
type of personal data: [email, name, company name, IP address, user geolocation, tenant company name, tenant contact name, tenant contact email, tenant contact telephone number,
tenant address, building owner company name, building owner contact name, building owner contact email, building owner contact telephone number, building address];
to comply with applicable legal requirements and our policies (Article 6.1 (a), (c), (f) of the GDPR):
type of personal data: [email, name, company name, , IP address, user geolocation, tenant company name, tenant contact name, tenant contact email, tenant contact telephone number, tenant address, building owner company name, building owner contact name, building owner contact email, building owner contact telephone number, building address];
to supply, operate, and maintain Platform Commissioning (in particular, to securely store Bluetooth mesh cryptographic data)
(Article 6.1 (a), (f) of the GDPR):
type of personal data: [email, name, company name, IP address, user geolocation, tenant company name, tenant contact name, tenant contact email, tenant contact telephone number,
tenant address, building owner company name, building owner contact name, building owner contact email, building owner contact telephone number, building address];
to analyze, enhance, and improve the Platform Commissioning and use of Platform Commissioning (including developing new features and services)
(Article 6.1 (a), (f) of the GDPR):
type of personal data: [email, name, company name, , IP address, browser information and referring parameters, user geolocation, time zone, tenant company name, tenant contact name, tenant contact email, tenant contact telephone number, tenant address, building owner company name, building owner contact name, building owner contact email, building owner contact telephone number, building address];
to provide you with information concerning Platform Commissioning (including newsletter and product information)
(Article 6.1 (a), (f) of the GDPR):
type of personal data: [email, name, company name, , IP address, user geolocation, tenant company name, tenant contact name, tenant contact email, tenant contact telephone number, tenant address, building owner company name, building owner contact name, building owner contact email, building owner contact telephone number, building address];